Putting Customers First

A practical, e-book guide to putting customers first which will give you the information and skills to succeed

Learn how to put your customers first but focussing your organisation on customers and forming successful working partnerships with clients.

Tips, dos and don'ts and 'SOS' hints on what to do in a particular situation, plus real-life case studies demonstrate key skills. Dip in and out of topics for quick reference. Handy tips in an e-book format - take it wherever your work takes you.