Contact Us

 

UK customer services:

Have a question? Check out our FAQs page to see if the answer's there. If not, please contact our UK customer services team.

By email: penguinorders@tbs-ltd.co.uk

By phone: +44 (0)203 176 2939

Our phone lines are open:
Monday to Friday: 9am – 6pm
Saturday: 9am – 5:30pm
Sunday: 10am - 4pm

Returns address (for UK website orders only):

DK Returns
PO Box 48
Westham
East Sussex
BN23 6WB

 

General enquiries:

International Customer Services: penguinexport@tbs-ltd.co.uk

Postal address:

DK Limited
The Penguin Group (UK)
80 Strand London
WC2R 0RL

 

Sales Enquiries:

UK sales: sales@uk.dk.com

International sales: dkinternationalsales@uk.dk.com

We’re making a number of essential changes to our UK systems and distribution operation. We are writing to let our partners know if it will change how we do business together. If we have written to you and you have a question, please follow the prompts here

 

Marketing & Publicity:

For all Marketing and PR queries please contact: press@uk.dk.com

 

Content licensing and custom publishing:

To license an image: enquiries@dkimages.com

To license content: digital.licensing@uk.dk.com

Text permissions - adult: adultpermissions@uk.penguingroup.com

Text permissions - children's: childrenspermissions@uk.penguingroup.com

To create a bespoke product: michael.stanfield@uk.dk.com

 

Book enquiries:

Adult book questions: adulteditorial@uk.dk.com

Children's book questions: childreneditorial@uk.dk.com

Travel book questions: travelguides@uk.dk.com

 

Product safety:

For product safety related queries, please contact: productsafety@dk.com

 

Quality queries

For product quality related queries, please contact: qualityqueries@dk.com

 

Book ideas & Manuscripts:

We don't accept unsolicited manuscripts at DK. However, if you are looking for general advice on submitting a manuscript, your local library is a great place to start. Alternatively, a Literary Agent will know the most suitable publisher to take your manuscript to. A comprehensive listing of UK literary agents can be found in the Writers' and Artists' Yearbook, published annually by A & C Black.

 

Want to work for us?

Jobs & HR information: Visit our jobs minisite

 

For technical enquiries regarding the DK.com website (please note this email address is monitored Monday to Friday 9am to 5pm):

web@uk.dk.com

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© 2017 Dorling Kindersley Limited. Registered Number 01177822, England. Registered Office: 80 Strand, London, WC2R 0RL. 'Dorling Kindersley', 'DK', 'Eyewitness' and the open book logo DK are trade marks of Dorling Kindersley Limited.
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